Verint Speech Analytics Reviews & Ratings 2024

Q: What are Verint Speech Analytics's top competitors?

Clarabridge (discontinued) , NICE CXone , and Nuance Dragon Speech Recognition are common alternatives for Verint Speech Analytics.

Overview

What is Verint Speech Analytics?

Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Recent Reviews

Verint Speech Analytics Review

10 out of 10

September 04, 2023

Incentivized

Speech analytics, as you know, is used for so many things. And so we use it to identify trends, identify outliers. Sometimes we'll receive …

Verint Speech Analytics Review

8 out of 10

September 04, 2023

Incentivized

We use it for data purposes. It's important how we reach out to our customers, what the customers need, and meeting those demands. So …

Verint Speech Analytics Review

10 out of 10

August 30, 2023

Incentivized

We use it for that voice of the customer as far as drilling down to a number of different topics, whether it be transfers or requirements …

Verint Speech Analytics worth the cost

10 out of 10

June 15, 2023

Incentivized

Our org currently does not use a CRM so we use Speech to track call drivers and alert us of trends in our business

Be successful by using Speech Analytics

10 out of 10

June 15, 2023

Incentivized

I do the IT project implementation and not a user. However, I can see we are doing really well with the product and have been very …

Verint Speech Analytics Review

8 out of 10

June 14, 2023

Incentivized

Call type trending, reviewing calls for efficiencies using Verint Speech Analytics, DPA.

Verint Speech Analytics Review

10 out of 10

June 14, 2023

Incentivized

We create and maintain categories as well as use the reports available in Verint Speech Analytics. We also use them to monitor calls for …

Speech is Sweet

9 out of 10

June 14, 2023

Incentivized

We use Speech to track First Call Resolution, customer sentiment, and identify call drivers and how they impact customer experience. The …

Verint can help you get useful data quickly

9 out of 10

June 14, 2023

Incentivized

In a world where getting useful data is so challenging, Verint Speech Analytics has been a life saver. Transformation is the name of the …

Banking Industry use cases for Speech-to-text

7 out of 10

June 14, 2023

Incentivized

Taking call data and translating it to text data to enable analysis. Text data is used downstream to determine the call driver to help …

Quality /management and Verint Speech Analytics

8 out of 10

June 14, 2023

Incentivized

We are currently using Verint Speech Analytics to perform evaluations on the production agents in multiple organizations across the …

It's good and has a lot of details

8 out of 10

June 14, 2023

Incentivized

We use it to evaluate the customers satisfactions and behaviors. Also to measure the Agents performance. We collecting the customers …

Verint Speech Analytics - Banking Industry

7 out of 10

June 14, 2023

Incentivized

We use Speech Analytics to find certain trends in calls such as when customers mention certain key words like stop payments, or when a …

Promising future

10 out of 10

June 14, 2023

Incentivized

We use it for three different business units within AAA to drive service quality, fraud detection and resolve customer complaints

Speech at a Glance

9 out of 10

June 14, 2023

Incentivized

We utilize speech analytics to determine was to better improve our guest experience and to improve efficiencies through out our contact …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

We love it. And I'm even more excited personally now because I learned so much, as I was saying, about being in the cloud and being in that open-sourc...
What we do is sometimes there are such large categories that we have to keep on stopping and then of course you save, but then we have to get out, exp...

Yvette Core

Supervisor Data Analysis Health

Blue Shield California (Hospital & Health Care, 10,001+ employees)

That's something that is still in the air because it's so old. Again, it's very manual. So I think for the most part we want something that's more tec...
I've heard a lot, so since I'm fairly new to the company, the organization, nothing but good recommendations. So I'm looking for this partnership with...

Verified User

Supervisor in Customer Service

Utilities Company, 10,001+ employees

Return to navigation

Pricing

View all pricing

Verint Speech Analytics

N/A

Unavailable

What is Verint Speech Analytics?

Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

12 people also want pricing

Alternatives Pricing

Otter.ai

$12.99

per month

What is Otter.ai?

Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.

Fireflies.ai

$10

per month per user

What is Fireflies.ai?

Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.

Return to navigation

Product Details

About
Competitors
Tech Details
FAQs

What is Verint Speech Analytics?

Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. Available in more than 80 languages, it applies artificial intelligence and machine learning to automatically identify and group words and phrases spoken during calls into themes. The solution helps professionals find market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys.

Verint Speech Analytics can also share data with other Verint applications.

The solution allows managers to get access to key CX results, such as:

Customer service agents’ performance
Customer churn rate
Online campaign metrics

Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.

Verint Speech Analytics Competitors

Verint Speech Analytics Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Clarabridge (discontinued), NICE CXone, and Nuance Dragon Speech Recognition are common alternatives for Verint Speech Analytics.

The most common users of Verint Speech Analytics are from Enterprises (1,001+ employees).

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(30)

Reviews

(1-2 of 2)

Sort By *

Companies can't remove reviews or game the system. Here's why

September 04, 2023

Verint Speech Analytics Review

Verified User

Supervisor in Customer Service

Utilities Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use it for data purposes. It's important how we reach out to our customers, what the customers need, and meeting those demands. So if we can find a way to alleviate a lot of that manual, just listening to all the messages and everything, I think that will allow us to better serve the customers. And of course, our numbers in regards to what we're looking for, what we're looking for as the end result to be more proficient for our customers.

Pros and Cons

That's something that is still in the air because it's so old. Again, it's very manual. So I think for the most part we want something that's more technology-based that can identify those words in the transcription and give us a better readout versus just listening to each and every call. So I'm looking for this application that we have. Again, it's very old, but I'm hoping to find something that we can kind of innovate that will pick up the transcription for us.

I've heard a lot, so since I'm fairly new to the company, the organization, nothing but good recommendations. So I'm looking for this partnership with my organization in Verint to increase and grow over time.

Likelihood to Recommend

That's still to be determined. Again, I'm still learning the overall picture here, so that would probably be something I can probably gauge later this year. Once I understand more what Verint can offer and what we have on the table to kind of pull those two together.

Alternatives Considered

Actually, I'm new in this capacity as far as being in this field, so it's really an opportunity for me to look at from a technology perspective. That's the best path that we can use, not only to grow but to meet our immediate and future needs.

November 09, 2021

Verint Speech Analytics ease of use and value added!

Verified User

Analyst in Customer Service

Insurance Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use [Verint Speech Analytics] in many ways! We use it for root cause analysis on an adhoc basis. We use [Verint Speech Analytics] in our quality assurance process. We also use [Verint Speech Analytics] to capture our call drivers and look for trends and themes that pop up. Another way we are using [Verint Speech Analytics] is to examine the customer experience, both good and bad.

Pros and Cons

Locating calls by topic is quick and easy!
Building new categories and managing them is simple.
Trends and changes in volume of categories is easily detectable.

We are on an older version so the transcription isn't prefect, but it's good.

Likelihood to Recommend

Verint Speech [Analytics] is great for getting you to a group of calls for a particular topic quickly. You can see where the keywords occur so you can "listen" to a long call in short period of time by getting right to where you need to be in that call. It's so easy to use and manage, no IT involvement needed once it's up and running! However, it's not an exact word-for-word transcription, so it is not good for review calls by looking at the text alone as sometimes it doesn't make sense.